Caseline Storage GENERAL TERMS & CONDITIONS

Definitions

1. Company/Companies – Caseline Storage is the Company selling product(s) to the Buyer/Customer
2. Buyer/Customer – The person or persons committing to sale, treat, or service
3. Product(s) – A case or cases, service or item the Company may supply or provide to the Buyer or Customer
4. Samples – Product(s) being allocated to Buyer or Customer for possible purchase
5. Manager – Person and or people making final decision for any reports or complaints or information or requests offered to the Company

Accounts

1. All invoices are issued on day goods are despatched from the warehouse or from Manufactures/Suppliers in circumstances of direct shipment.
2. Invoices are only issued when goods have left the Company premises, or during such times as when a buyer collects them from the Companies premises.
3. The Companies standard payment term is 30 days from date of invoice.  Failure to comply with these terms may result in delay of future sales, at the Manager’s discretion
4. The Company issue statements out automatically on a monthly basis if the 30-day payment term is not met.  At times, these statements may cross in the post with payments.
5. If a Buyer does not pay an outstanding debt for whatever reason, after a period of reminders that Buyer’s account will, without any further notice be suspended until full settlement is received, at the Manager’s discretion
6. If after a period of reminders, an account is not cleared within seven working days of a final demand, all correspondence relating to the debt will be passed to our Solicitors and subsequent action will take place thereafter
7. Any outstanding debts that are passed to the Solicitors, and remain unpaid in time specified will result in all legal fees and interest charges at 5% over Royal Bank of Scotland bank base rate is chargeable in addition to the Buyer without any prior warning written or verbal
8. All goods, including samples, despatched remain the property of Caseline Storage until full settlement is received, or goods are returned to our premises in the original packaging and condition sent.  If necessary extra packaging, at the Buyers expense, should be supplied to support the product(s)
9. If for any reason, a Buyer has a query on an invoice this must be reported to the Company within five working days of receipt.  The Company cannot be held liable for any queries after this time period, and consequent delays may occur
10. All samples are on a Sale or Return basis.  If the Buyer chooses not to commit to the sale, the product(s) must be returned in the condition supplied and as long as product(s) are in saleable condition after inspection a Credit Note for the full invoice amount will be raised.  If the Buyer chooses to purchase the product(s), and any additional product(s) if applicable, the invoice will require payment within the 30 day payment term

Sales

1. All quotations supplied by the Company provide prices and information correct at time of print.  Changes to pricing or information will be confirmed to the Buyer, providing the Company receive this information in good time
2. After initial order all details are issued to Companies Head Office.  From here the order will be completely processed.
3. If suppliers change sale prices or conditions of sale to the Company, the buyer’s will be notified of any changes the Company makes by e-mail, fax or telephone within 72 hours of notification
4. The Company aim to deliver all goods ordered within time-scale specified.  Should there be a query with obtaining a product(s) the Company will confirm this to the Buyer with reasonable notice provided sufficient notice is provided to the Company.
5. The Company cannot accept responsibility or liability for damage to a product(s) in transit between the suppliers to Company Head Office.  Should this occur, the Company will notify the Buyer in reasonable time, and possibly provide alternative product(s) if appropriate to the situation.
6. Any request for samples not available for immediate sale will be put on back order until such time when they become available.  The Company cannot accept responsibility for samples not being available to the Buyer, but will aim to give sufficient reasons if available at this time.
7. Should a Buyer wish to raise a complaint about the product(s) supplied by the Company, this must be detailed in writing within five working days
8. All complaints aim to be administered within 14 working days of receipt
9. All final decisions regarding complaints will be made by the Manager at his discretion

Account Application

1. Any customer requesting the purchase of product(s) without a satisfactory credit account with the Company will be required to pay by proforma invoice
2. Product(s) cannot be despatched from stores until an established method of payment is clarified.  Acceptable methods include pre-payment cheques or company credit card. 
3. Cheque payments must be signed by the given signatory and issued on day of sale before goods can be despatched and credit cards are debited when product(s) are despatched from warehouse.
4. All account application requests are administered within ten working days of receipt.
5. Credit accounts will be approved upon completion and satisfaction of credit references and a credit search.  The Company will inform the applicant at the relevant time if credit account has been approved.
6. Only upon completion of an approved credit account will invoice on account be accepted.  This is followed by standard payment term of 30 days from date of invoice.
7. All sales made on account are applicable to these General Terms and Conditions.

Delivery of Product (s)

1. The Company aim to deliver all product(s) ordered from stock within 10 working days of receipt of confirmed order.
2. Where possible, the Company aim to supply Order Confirmation on orders
3. The Company aim to deliver all product(s) ordered out of stock within four working weeks of receipt of confirmed order
4. Standard carriage charge will be applied to each sale processed unless customer is collecting product(s)
5. Carriage charges depend on service and number of product(s) required.
6. The Company reserve the right to implement price increases on all carriage charges at times when courier service increase their prices.   
7. Our carriage charges are recommended by national courier.
8. Any product(s) received by customer, sent from our warehouse which appear to be damaged must be reported to head office within three working days of receipt
9. At the companies discretion, upon receipt of returned damaged goods, the Company will decide if a full refund or exchange of product(s) is provided
10. Product(s) damaged within customer premises cannot be claimed back to the Company under any circumstance, and at the reported time of damage full settlement for goods will be expected
11. The Company agree to commit to requests for parcel searches if product(s) haven’t reached the customer by the time or date or place expected
12. The Company cannot be held responsible for loss of product(s) while in transit but will commit to obtaining information for a claim
13. At the time of a decision, the Company will confirm to the customer of any claim compensation received or expected from the courier at the Manager’s discretion
14. If a product(s) received is not in complete working order or to customers satisfaction this must be reported to the Company within five working days of receipt for further action to be taken 
15. Unless otherwise agreed, all the Companies product(s) are sent on the standard delivery service

Caseline Storage prides themselves on excellent customer care and aim to provide the very best standard of service possible.